Privacy Policy and General Data Protection Regulation (GDPR)

At Kandi-Vape ltd., we are committed to maintaining the trust and confidence of our visitors to our website and our customers. We want you to know that Kandi-Vape ltd. is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We simply don’t do that. In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

If you choose to use our Services, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Services we offer to you. We will not use or share your information with anyone except as described in this Privacy Policy.
Maintaining the security of your data is a priority at Kandi-Vape ltd., and we are committed to respecting your privacy rights. We will handle your data fairly and legally at all times. We are also committed to being transparent about what data we collect about you and how we use it.
This policy, that applies when you visit our on line store, provides you with information about:

  • how we use your data,
  • what personal data we collect,
  • how we ensure your privacy is maintained, and
  • your legal rights relating to your personal data.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data
We want to inform you that whenever you visit our website, we collect information that your browser sends to us that is called “Log Data”. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.


Kandi-Vape ltd. (and trusted partners acting on our behalf) uses your personal data:

  • to provide goods and services to you,
  •  to make a tailored website advertising available to you,
  •  to manage any registered account(s) that you hold with us,
  • for crime and fraud prevention, detection and related purposes,
  • with your agreement, to contact you electronically about promotional offers and products and services that we think may interest you,
  • for market research purposes – to better understand your needs,
  • to enable Kandi-Vape ltd. to manage customer service interactions with you, and
  • where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Promotional communications
Kandi-Vape ltd. uses your personal data for electronic marketing purposes (with your consent) and may send you emails to update you on the latest Kandi-Vape ltd. offers or products.
Kandi-Vape ltd. endeavours to update you on products that are of interest and relevance to you as an individual.
You have the right to opt out of receiving promotional communications at any time, by:

  1. changing marketing preferences via your account,
  2. making use of the simple “unsubscribe” link in emails or,
  3. contacting Kandi-Vape ltd. via the contact channels set out in this Policy.

Web Banner Advertising
When you visit our websites, you may receive personalised banner advertisements whilst browsing other websites. Any banner advertisements you see will relate to products you have viewed whilst browsing our websites on your computer or other devices.
These advertisements are provided by Kandi-Vape ltd. via market leading specialist providers using ‘cookies’ placed on your computer or other devices (see further information on the use of cookies in our Cookie Policy). You can remove or disable cookies at any time – see below for further information.

Sharing data with third parties

Our service providers and suppliers
In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery and marketing service providers.
Kandi-Vape ltd. only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls.
Other third parties
Aside from our service providers, Kandi-Vape ltd. will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.
We may share your data with governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so:

  • to comply with our legal obligations,
  • for the prevention, detection, investigation of crime or prosecution of offenders, and
  • for the protection of our employees and customers.

Google Analytics

When someone visits we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website.

email mailing list

As part of the registration process for, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our email notifications. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our emails to you. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing

Guest Check-out

For those customers who opt for guest check-out, we have no electronic means of communication available to advise them of any changes to terms of service or of our privacy policy. We only retain their postal address for the sole purpose of fulfilling their order and do not share that address with any third parties. Any vistor who believes that we hold information about them can request that we remove their address from our records by emailing such a request to

International transfers

To deliver products and services to you, it is sometimes necessary for Kandi-Vape ltd. to share your data outside of the European Economic Area (EEA). This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws.
If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ that have been approved by the European Commission for such transfers. Those clauses can be accessed here.

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however, the longest we will normally hold any personal data is 6 years (after you last did business with us).


Our website ( places cookies, small data files, on your computer or handheld device. This is standard practice for the majority of websites.
Cookies are essential for helping us deliver a high-quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour.
By using and browsing our website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.

What happens if I disable cookies?
This depends on which cookies you disable, but in general, the site may not operate properly if cookies are switched off. If you only disable 3rd party cookies you will not be prevented from making purchases on this site. If you disable all cookies you will be unable to complete a purchase on this site.
How do I disable cookies?
We use cookies to give you the best online shopping experience. If you would rather disable your cookies, you will need to change your browser settings. You can do this by following the instructions below, based on which browser you use.
Internet Explorer

  1. On the menu at the top of the screen click ‘Tools’ then ‘Internet Options’,
  2. Click on the ‘Privacy’ tab,
  3. Check what setting the slider is on. If it is set to ‘Block All Cookies’ this means you may not be able to see some web pages correctly,
  4. Select ‘Medium High’ as this means you can browse the web without any issues but continues to block cookies that are used to contact you without consent,
  5. Click ‘Apply’ then ‘OK’,
  6. Refresh the page you are on and try viewing it again.


  1. On the menu at the top left of the screen click ‘Firefox’ (or if you are using Windows XP, click ‘Tools’),
  2. On the drop-down list, click ‘Options’,
  3. Click on the ‘Privacy’ tab,
  4. Next to the words ‘Firefox will:’ there is a drop-down menu. Select ‘Use custom settings for history’
  5. Look at the section below the drop-down menu. Uncheck ‘Accept cookies from sites’ to disable cookies,
  6. Click ‘OK’,
  7. Refresh the page you are on and try viewing it again.


  1. On the top right of the screen click the Chrome tool icon,
  2. On the drop-down list, click ‘Options’,
  3. A new tab will open. On the left-hand side click ‘Under the Hood’,
  4. In the ‘Privacy’ section click ‘Content settings’,
  5. On the page that appears, you can choose from two options. Click ‘Allow local data to be set for the current session only’,
  6. Refresh the page you are on and try viewing it again.


  1. On the top left of the screen click the Opera icon,
  2. On the drop-down list, click ‘Settings’ then ‘Preferences’,
  3. A new window will open. Click the ‘Advanced’ tab,
  4. On the left-hand side, click ‘Cookies’,
  5. You can choose from two options. Click ‘Accept cookies only from the site I visit’,
  6. Refresh the page you are on and try viewing it again.

Internet Explorer

  1. On the top right of the screen, click the settings icon,
  2. On the drop-down list, click ‘Preferences’,
  3. A new window will open. Click the ‘Privacy’ tab,
  4. Select the option to block cookies,
  5. Refresh the page you are on and try viewing it again.


  1. On the top right of the screen, click the settings icon,
  2. On the drop-down list, click ‘Preferences’,
  3. A new window will open. Click the ‘Privacy’ tab,
  4. Select the option to block cookies,
  5. Refresh the page you are on and try viewing it again.

Contact Details

If you have any queries concerning the data we hold about you as a registered customer you can log into the website and view and amend your details to ensure they are accurate. If you want your details removed from our systems or to be unsubscribed from any further marketing information then email

Changes to this Privacy Notice

This privacy policy will be reviewed on a regular basis to ensure that you are informed of our compliance and processes in regard to privacy regulations as